Import Customer Services Co-ordinator
Rainham, (with hybrid working in the UK)

About Us

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for an Import Customer Services Co-ordinator to join us in our Rainham office on a full-time, permanent basis, with the opportunity to work remotely up to 3 times per week.

The Benefits

- Competitive salary
- 25 days’ holiday (excluding bank holidays)
- Company Pension Scheme
- Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
- Critical Illness Cover
- Company sick pay
- Employee Wellness initiatives - WeCare- includes 24/7 online GP, mental health support service, get fit programme and more

This is a fantastic opportunity for an ocean freight forwarding specialist to take on a new engaging challenge with our world-class logistics company.

With our tailored development and career opportunities, joining us will only be the start of your journey; we will give you all the support and training you need to make a success of your role.

What’s more, with our hybrid working policy you will have a healthy work/life balance, enjoying a significant reduction in your commute and the comfort of working from your own home office.

The Role

As an Import Customer Services Co-ordinator, you will manage container movements for imported goods.

You will ensure consignments move on time, provide transactional supports such as Customs clearance and haulage, and act as direct point of contact for clients.

Observing deadlines and SOP, you will fully track and audit all consignments accurately and maintain systems with precise, real-time data. Additionally, you will provide ad-hoc freight quotations on request, up-selling Yusen services at every opportunity, and monitor and control all costs and revenue.

About You

To be considered as an Import Customer Services Co-ordinator, you will need:

- Experience in ocean freight forwarding
- Good administration skills
- Excellent customer service skills
- Excellent stakeholder management skills
- The ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Strong numeracy/literacy
- Basic IT including Microsoft Office

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.

Other organisations may call this role Import Customs Clearance Co-ordinator, Freight Forwarder, Export Co-ordinator, Import Co-ordinator, Logistics Co-ordinator, Shipping Co-ordinator, or Ocean Import Co-ordinator.

So, if Import Customer Services Co-ordinator sounds like the role you’ve been looking for, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.