CCTV Service Engineer
Wirral, Merseyside

The Company

As a leading, specialist company in the area of connected camera technologies, NW Security Group offers high-end, intelligent video monitoring solutions ad security systems to business customers and public sector organisations in the North West and throughout the UK.

We’re now looking for a quality-driven, enthusiastic individual to join our close-knit team in the role of CCTV Service Engineer.

The Benefits

- Salary of £27,000 - £30,000 DOE
- Annual performance-based salary review
- 25 days’ holiday plus Bank Holidays
- Vehicle, laptop, iPhone, tools etc for business use
- Company sick pay (after 3 months probationary period)
- Workplace pension
- Career development and training into the role of Installation Engineer

This is a superb opportunity for a hands-on engineer or technician to advance their career within the fast-growing field of connected camera technologies and help us continue to deliver a professional service to our customers.

In this varied role, no two days will be the same and you will have the chance to develop your skills and experience within a supportive and highly successful team.

What’s more, we’re committed to the professional development of our employees and we’ll invest in your ongoing training so you have the tools you need to succeed in your role and reach your career goals.

So, if you enjoy variety, have the skills and aptitude we’re looking for and are eager for a fresh new challenge, we want to hear from you.

The Role

As a Service Engineer, you will become part of a specialist team looking after our customers’ high-end CCTV systems.

Delivering a high-quality service to our customers, you will undertake system maintenance tasks including servicing IP cameras and associated equipment, diagnosing and resolving technical problems and escalating issues to senior colleagues, as and when required.

Additionally, you will:

- Build strong rapports with customers and site contacts
- Carry out remote and on-site scheduled maintenance and emergency troubleshooting
- Undertake small works, such as faulty equipment or short cable replacement, as and when required
- Undertake annual site maintenance visits and callouts in line with service level response times
- Assist and work with senior installation engineers on camera installations as part of your training and role development

About You

To join us as CCTV Service Engineer, you will need:

- Experience in or aptitude for a field service or support role
- Strong skills or aptitude for, and interest in, IT
- Good hands-on skills and competency using hand tools
- Good customer facing and organisational skills
- Strong Health & Safety awareness, including the use of ladders
- Ideally, a relevant engineering qualification (e.g. BTEC)
- A willingness to travel frequently within the North West and UK-wide, including occasional overnight stays
- A full, clean UK driving licence

Experience gained within the infrastructure, communications or IT sectors would be beneficial to your application.

This is a full-time role working Monday - Friday, 8.30am to 5pm. There will be no out of hours callouts or on-call duties.

Other organisations might call this role Service Engineer, CCTV Service and Maintenance Engineer, CCTV Engineer, or CCTV Maintenance Engineer.

Webrecruit and NW Security Group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking an exciting new opportunity as a CCTV Service Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.