Pensions Administration Team Leader (hybrid working)
Preston, Lancashire

About Us

The Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies.

We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

Our main aim is to ensure that our customers can retire in comfort, enjoying their well-earned time off without worrying where their income is coming from.
Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking a Pensions Administration Team Leader to join our Member Services team. We operate a hybrid working model, with an expectation of 2 days per week working in the head office in Preston.

Purpose

As a Pensions Administration Team Leader, you will support the Pensions Operations Manager. You will lead a team of Pensions Administrators, providing a pension scheme administration service in respect of the pension schemes administered by LPPA, including supporting the learning and development needs of the team.

Key Accountabilities

- Ensure all correspondence received by members is accurate and of a high standard
- Develop a high-performing team, ensuring knowledge is shared and team members are up-skilled as necessary
- Ensure SLAs are met, and where possible, exceeded
- Take ownerships for process improvements with the aim of streamlining and standardising how work is performed
- Collaborate across teams to support colleagues with resource and assistance to ensure the wider operation is successful
- Liaise with members and external organisations (such as employers) to ensure great service is delivered and relationships are maintained
- Undertake key projects from time to time as appropriate and in line with the provision of a pension administration service

Person Specification

- Significant experience in a supervisory administration role is essential
- Previous pensions knowledge/experience is essential
- Experience of performance management with the ability to interpret statistics and results to drive improvement
- Proven ability to work effectively on own initiative promoting positive behaviour and attitudes
- Demonstrable ability to plan workloads, ensuring deadlines are met
- Capable of acquiring a good working knowledge of legislation, regulation, systems and processes
- Ability to use Excel and Word to a good standard
- Strong communication skills

The benefits

- The salary for this role is circa £30,000 per annum dependent on experience
- We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days), with the ability to purchase additional leave
- We operate on a 37-hour working week, with flexibility in a working pattern dependent on the role
- When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money
- Employee assistance programme
- Employee referral scheme
- As you would expect from a pension organisation, LPPA offers employees access to an excellent pension scheme with generous employer contributions
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development and you will be supported to reach your full potential.
What’s more, our four key values support every aspect of our work, guiding and directing us and ensuring we remain on the right track. Specifically, these are:

- Working together
- Committed to excellence
- Forward thinking
- Doing the right thing

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

So, if you’re seeking your next challenge as a Pensions Administration Team Leader, please apply via the button shown.

Other organisations may call this role Senior Administrator, Senior Pensions Administrator, Administration Team Leader, Pensions Team Supervisor, or Administration Supervisor.