Membership Account Manager
Bristol and Bath or Swindon, Wiltshire and Gloucestershire (hybrid working)

The Company

Business West is a certified B Corp public purpose organisation, with over 190 staff and a turnover of £12 million, which comes from business, UK Public Sector and European funded contracts.

With a history going back to 1823 and the largest Chamber of Commerce in the UK, we were the first Chamber to achieve carbon neutral operations and aim to achieve net zero carbon emissions by 2030.

21,000 businesses trust us to help them start, grow, innovate and export - as well as lobby the government on their behalf. Profits are reinvested back into the business in order to achieve our mission.

As we celebrate our 200th year in 2023, we are increasing the investment in our Membership Team to ensure we meet the needs of our members for the next 200! Our 5 year Membership Strategy has been approved, so we are now getting ready to kickstart the extension of our membership services, drive an exciting event programme and deliver a range of impactful projects. To do this, we need great people to join our marvellous membership team! We are looking for individuals who want to work within this new, exciting, driven and engaging function - delivering the best of service to help an array of businesses grow a prosperous, successful & sustainable economy, where both Business & Community thrive.

We are now looking for a Membership Account Manager to join our team on a permanent, full-time basis.

The Benefits

- Salary of up to £35,000 per annum, depending on experience
- Up to 10% discretionary bonus
- BHSF health cash plan scheme
- Pension
- Life cover (x4 salary)
- 25 days’ holiday plus Bank Holidays (rising to 28 days after 3 years’ service)
- Your birthday off
- 2 volunteer days each year
- Subscription to Headspace
- Cycle to work scheme

This is an unmissable opportunity for a talented account manager with a passion for achieving the best for their clients to join our outstanding business.

Our goal is for you to feel welcome the moment you join us. That’s why you’ll receive a comprehensive induction, which includes meeting our diverse teams, taking a tour of our beautiful facilities and helping us to learn what you need from us to be successful in your role.

So, if you want to play a vital role in helping to shape our business and drive future success, we want to hear from you.

The Role

As a Membership Account Manager, you will retain and grow Business West Membership across our Initiative and Specialist groups in Bristol and Bath or Swindon, Wiltshire and Gloucestershire.

Supporting our membership development plan, you will engage members in our core strategic themes of innovation, skills and productivity, green, climate and international trade as well as in the design and the delivery of place-based projects.

Acting as a trusted advisor to members, you will create account plans to drive service, engagement and revenue growth, maintaining regular contact with our member organisations, at all levels.

Additionally, you will:

- Support the delivery of a range of member engagements and events
- Utilise membership to gather feedback
- Assist with the development and launch of new products
- Maintain up to date and accurate records

About You

To be considered as a Membership Account Manager, you will need:

- Experience managing and planning account portfolios at all levels
- Experience in professional client relationship management and negotiation
- Experience matching business requirements and needs to services or connections
- Experience hitting account management targets
- Experience using CRM Systems and other software to manage customer accounts
- Experience using LAER (listen, acknowledge, explore & respond)
- Excellent communication and interpersonal skills

Other organisations may call this role Account Manager, Senior Account Executive, Regional Account Manager, Regional Business Manager, Client Relationship Manager, CRM, Customer Account Manager, Sales Account Manager, or Key Account Manager.

Webrecruit and Business West are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to help businesses thrive as a Membership Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.