Client Relationship Assistant

Hybrid Working with 2 days in Preston, Lancashire £22000-£25000 DOE

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

A glance at the role:

We are looking for a Client Relationship Assistant to join us in a brand new and exciting role, supporting our Client Relationship Manager in offering first-class service to our varied client base. The post holder will assist in managing and taking ownership of a wide range of client interactions; including meetings, reports, events and communications. The role will suit somebody who has excellent time management skills with the ability to deal with competing priorities efficiently whilst maintaining excellent relationships with clients.
This is an exciting time to join us as we move to a brand-new collaborative workspace in Preston City Centre.
You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

What we can offer you:

- Competitive salary between £22000- £25000
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.

What you’ll be doing:

• Manage client emails and communications and ensure responses are sent in timely and professional manner
• Reporting and insights into emails, queries and issues raised
• Create and develop strong working relationships as appropriate with client contacts and internal stakeholders
• Support with the creation, review and issuing of monthly and quarterly client reports
• Co-ordinate and organise client meetings and events
• Prepare client monthly meeting agendas and minute taking, with follow up actions
• Build and maintain awareness of the key regulatory changes affecting clients, their employers and members
• Work with communications and digital marketing team to create content for client communications, such as emails and webpages
• Work closely with LPPA colleagues (operations, finance, communications and engagement, risk and compliance, systems and IT), project managers and senior management, to gain an expert understanding of LPPA operations whilst ensuring that clients are kept up to date with important projects and BAU activities
• Develop strong working relationships with internal teams and staff at all levels
• Ad-hoc activity as required to support the Client Relationship Manager
• Support Client Relationship Manager to create and maintain contact lists for all clients and develop this over time with appropriate CRM tools
• Provide professional support to the Client Relationship Manager to drive increase in satisfaction from LPPA clients

What we need from you:

Essential:

• Excels at building effective working relationships with peers
• Strong administration skills including organisation, adaptability and communication
• Passionate about delivering first-class customer service to all of LPPA clients
• Has the ability to adapt to changing priorities and adapt to the current business requirements
• Has a positive “can do” attitude, owning your role, being accountable and resilient
• Demonstrates strong interpersonal and communication skills, both written and oral
• Self-motivated, confident and decisive, with the ability to adapt to change and competing demands
• Technically competent with various software programs, including but not limited to, Microsoft Office (Word, Excel, PowerPoint).

Desirable:

• Experience in account management
• Understanding of performance metrics and client reporting
• Minute taking experience would be desirable but not essential

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking