Have you got passion, drive, good communication skills and a positive outlook? Would you love to earn while you learn and achieve a Level 3 qualification? If so, this apprenticeship could be the perfect opportunity for you!

This is a great opportunity for someone who is looking to advance their IT career, the apprentice will find themselves in a supportive team environment and will be mentored appropriately to achieve their apprenticeship qualification.

To provide 1st line support, effective communication and a quality customer experience to users, whilst delivering effective IT assistance across all aspects of the business, along with back up & support to the second and third line. The position provides exposure to a broad range of IT related projects and activities.

Deliver a first-class customer experience operating the help desk to resolve users’ queries and problems, including the maintenance of user accounts and delivery of periodic processing routines.

With the guidance and support of your manager, this role requires:

• Document enquiries and responses in relation to help desk tickets.
• Work with external suppliers and the IT Department to ensure training requirements are effectively captured and communicated internally
• Provide first line support to users via the helpdesk and ensure escalation of problems to the appropriate second level, (e.g. business analysis, MI or technical.
• Keep users informed of changes and updates in technology systems and confidently respond to user requests and instructions.
• Provide practical training to either small groups or individuals as and when required.

Desired Skills

• Excellent written skills for communications with prospects
• Excellent telephone manner
• Excellent people skills with the ability to build good relationships
• A team player

Desired Personal Qualities:

• Positive and passionate
• A self starter
• Confident and outgoing
• Motivated, driven and hungry to succeed

Pay & further details:

• Salary: £18,000
• Apprenticeship Duration: 18 months
• Location: Hybrid
• Working Hours: 37.5 hours per week
• 24 days holiday

Eligibility Criteria:

• Nationality requirements:
- Must be a UK National or have a naturalisation certificate
- Must be a UK resident for 4 out of the last 5 years