We have an exciting opportunity for an experienced Desktop Support Engineer to provide our client, onsite day-to-day IT support based at their Yeovil site office. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.
This is a full-time, permanent position working 08:00 – 17:30 Monday to Thursday and 08:00 – 16:00 on Fridays.
Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
As a Desktop Support Engineer your role will involve:
Desktop / Laptop / VDI build, configuration and deployment to end users
Software installation / deployment
Smartphone deployment
Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
Hardware installation / upgrade / break fix for desktop, laptop, and server
Smartphone support
Service Desk cover as required
Assisting with customer projects
What we're looking for:
Full UK driving license is essential to provide support across the large site and surrounding satellite sites
Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration and support
Microsoft Office 2010 onwards
Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
Knowledge of Microsoft SCCM and OS / Application deployment
Good verbal communication: ability to communicate to all levels
Good written communication: concise and accurate call logging, documentation and email correspondence
Good time management / organisational skills
Work well as part of a team or independently
Driving licence essential to provide support across the large site and surrounding satellite sites.
Desirable skills / qualifications:
Microsoft Windows 7/10 training and certification
Active Directory management
Understanding of SCCM
Understanding of Mobile Iron or similar mobile device management platforms
Understanding of McAfee EPO
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
Flexible benefits including, medical insurance and eyecare vouchers
Company pension scheme
Income protection after 6 month’s service
23 days holiday raising to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme
Apply now for consideration!
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