We are looking for a customer-focused and enthusiastic IT Field Engineer to operate within a wider team supporting IT devices across our clients, The Post Office, extensive retail and administrative locations. You will be professional, well presented, a good communicator and have solid IT device knowledge, including device connectivity and imaging. Your ability to work well on your own, to take ownership and understand the customers’ needs are essential.
The role will be covering 7.5-hour weekday shifts between the hours of 08:00 – 20:00 and pre-scheduled weekend rota cover between 08:00 and 16:00.
Due to this being a field / mobile role, a full UK driving licence is essential and a company van will be supplied.
The responsibilities will include:
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions.
Device stock control and asset management
Proactive maintenance, user familiarisation and guidance.
Cable management
Smart hands and eyes
Liaison with other support teams
Essential Skills/Experience:
Previous experience in a similar role.
Familiarity with Point of Sale devices.
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance – printers, scanners.
Be SLA focused and familiar with call management products.
Familiarity with support procedures, scripts, and processes.
Proven troubleshooting skills.
Awareness of Payment Card Industry (PCI) compliance would be desirable.
Ability to gain base level security clearance – BPSS.
Valid UK Driver’s License - Vehicle supplied
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support
Apply now for consideration!
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