Customer Service Representative
Exeter, Devon (with hybrid working)
Looking for a fresh career challenge? Want to work somewhere that invests in your professional development? Join a company that’s on a mission to make the insurance industry faster, friendlier and more effective. We are growing as a business – and want to find attentive Customer Service Representatives to join our friendly team here in Exeter.
A few words about us
We started out as a small family insurance business back in 1973. Flash forward to today and we have grown to become one of the UK’s leading insurance intermediaries. But working at Rothwell & Towler isn’t about focusing on policies, it’s about focusing on people. Whether it’s our customers or our staff, a people-first approach is what continues to fuel our growth. Less commercial, more compassionate.
A few words about the role
Time and again, we receive customer reviews praising our customer service. Following a period of training, you will join our friendly team on the telephones – resolving customer queries and making sure new policyholders get the cover that’s right for them. Using modern contact centre technologies, you will help to make sure our customers receive a simple, friendly and personalised experience. And don’t worry, there’s no cold calling.
A few words about you
To thrive at Rothwell & Towler you need a certain mindset. One that never loses focus on the end customer. You will also have a good level of IT literacy, an eye for detail and fantastic listening and communication skills. Customer service experience would be an advantage – or experience in insurance, retail or hospitality – but it’s not essential.
Please note, whilst we offer hybrid working it is not full-time and we require our employees to be in the office 5 out of 10 days, working on a rota.
A few reasons to join our team
- Salary of £25,000 per annum
- 22 days of holiday (rising to 27 days with service) plus 8 Bank Holidays
- Weekends off
- Birthdays off
- Great work environment with free tea and coffee – and an office dog
- Option to work from home with our flexible hybrid working model
- A close-knit, welcoming team who go on plenty of social outings
- Pension (5% company contribution)
- Private medical insurance
- Life assurance (4x annual salary)
- Company sick pay after one year of service
- Dress-down policy
You can also expect investment in your professional development, an open door to career progression and support to achieve your CII Level 2 Award in Travel Insurance.
To apply for this role, you must live a commutable distance from our offices. Whilst we offer hybrid working it is not full-time and we require our employees to be in the office 5 out of 10 days, working on a rota.
Hit the button to apply. We can’t wait to hear from you!
Webrecruit and Rothwell & Towler are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Other organisations may call this role Customer Services Executive, Customer Service Rep, Customer Care Representative, Trainee Customer Service Advisor, Trainee Call Centre Operative, or Junior Customer Service Advisor.
So, if you’re looking to develop a new career in this exciting role as a Customer Service Representative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
