- ABOUT US -
The Institute of Inner-City Learning (IICL) is one of the University of Wales Trinity Saint David’s four Institutes with campuses in Birmingham and London.

The IICL has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment. The Institute currently has approx. 4,000 non-residential students on Certificates of Higher Education, Honours degrees, Masters and Doctoral programmes, some of which are also taught at weekends.

- THE ROLE -
The Senior Student Services Officer will be responsible for ensuring that all stages of the Birmingham campus learner journey, from enrolment to graduation, run smoothly and efficiently. The working pattern for this role will be Tuesday - Saturday and the postholder will work closely with colleagues at the IICL campus, the wider UWTSD group and stakeholders from external organisations including but not limited to Student Loans Company (SLC), UKVI and QAA.

The postholder will be expected to ensure that the Birmingham campus maintains accurate and comprehensive student records which fully capture each learner’s unique journey as a UWTSD student. This will involve liaising regularly with central departments including the Registry, the Finance Office and the central Student Services team as well as with colleagues from the IICL campus itself. This responsibility will also include the need to work with the University’s databases and student records systems and will require strong and current IT competencies.

The Senior Student Services Officer will be responsible for working closely with the Principal Administrative Officer (Student Services) to ensure that all student-facing polices are practicable within the IICL campus and adhere to the rules and regulations of the wider University as well as external regulatory bodies. This responsibility will include engaging in a continuous monitoring, evaluation, and learning process in order to identify opportunities for development and improvement and make suggestions for actioning directives from the University’s senior team. The post holder will also serve as the IICL campus’ representative in key central UWTSD committees and occasionally deputise for the Principal Administrative Officer (Student Services) in others.

The post holder will support the Campus Operations Manager in scheduling timetables across the three-term academic year, ensuring that all teaching and learning sessions are appropriately timetabled.

The post holder will be expected to work closely with academic staff to ensure that students’ needs are met throughout their learner journey, and that appropriate and accurate information is communicated to them at all times. This may include uploading, reviewing and updating information on the virtual learning environment, and on the campus’ pages within the UWTSD website.

Another key aspect of the post is to liaise with Admissions and other relevant teams to support the transition of all new students from enrolment and registration into their first term of study.

-MAIN DUTIES-
• To ensure compliance with all UWTSD policies and requirements and those of relevant external Bodies, including, but not limited to Student Loans Company (SLC), UKVI and QAA;
• To ensure accurate and comprehensive student records are kept on the University’s data management systems;
• To work directly with students to ensure that they have adequate guidance and information throughout their learner journey;
• To coordinate the various branches of the central Student Services team, including those focused on pastoral care, student support, and well-being as well as those focused on record-keeping, data management, and compliance to create a comprehensive and accurate picture of each learner;
• To support the Campus Operations Manager in scheduling timetables across the three-term academic year, ensuring that all teaching and learning sessions are appropriately timetabled;
• To assist the Principal Administrative Officer (Student Services) in guiding and supporting academic staff members in compliance with both IICL campus and wider UWTSD policies and practices;
• To ensure that student cases including but not limited to Leave of Absence and Interruption of Studies requests are accurately and efficiently processed;
• To support the review and updating of information on the virtual learning environment, and on the campus’ pages within the UWTSD website oversee the IICL campus’ virtual learning environment, Moodle and ensure that module resources are streamlined;
• To represent the IICL campus on key UWTSD committees, as appropriate;
• To administer the student attendance monitoring system in an effective and efficient manner;
• To monitor the Student Services email inbox to ensure all emails are dealt with promptly and correctly;
• To provide training on a variety of aspects relating to Student Services and contribute to the training of a wider audience (e.g. academic staff) on student services-related processes;
• To take every opportunity to encourage a team approach across the IICL campuses in order to establish and maintain uniform student services processes across UWTSD wherever possible; and
• To undertake administrative duties identified by line managers commensurate with the level of the post.

- REQUIREMENTS -
You should have:
• Educated to degree level or equivalent experience
• Previous experience of working in student services
• Effective organizational, teamworking, communication and IT skills
• Demonstrates self-motivation and ability to work unsupervised
• Demonstrates respect for a diverse range of people and recognises the importance of building sound working relationships
• Recognises the need for and demonstrates appropriate confidentiality
• Able and prepared to work flexibly, including travel between campuses and locations when required

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

- FURTHER INFORMATION -
• Annual leave entitlement is 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:
- Competitive pay and pay progression
- Generous annual leave allowance including Christmas/New Year closure
- Pension scheme membership from USS to provide benefits for you and your family
- Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
- Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
- Career and development opportunities, including support to gain further qualifications
- Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
- Travel schemes, including the cycle to work scheme.

- HOW TO APPLY -
Please click the ‘Apply Now’ button to start your application. Each page of your application will be saved when you click ‘Next’ or ‘Previous’.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 14th May 2023, 11:59 pm