North Oxford Garage is looking for an Apprentice Parts Advisor.

Your role

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. You will be working in a busy BMW/MINI Parts Department.

Parts Advisor specific duties include:

- Interaction with both Trade and Retail customers - you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
- Stock - this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
- Computer Systems - you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
- Vehicle Service / Sales support - you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

All Apprentice Parts Advisors attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Parts Advisor specific training. The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.

Successful applicants must demonstrate the following:

- An enthusiasm for excellent customer service.
- An interest in the automotive industry.
- To have good communication and organisational skills.
- To be honest and trustworthy with a willingness to learn.
- To have a positive attitude and work ethic, with a high level of professionalism to represent the BMW/MINI brand.
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.

Desired qualifications: Applicants are required to have, or are predicted to obtain, GCSE Grade A*-C / 9 - 4 / or Functional Skills Level 2 (or equivalent) in the following subjects:

- English
- Maths
- One other subject

Future prospects:

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Things to consider:

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months as well as virtual classroom training online.

All training costs are covered by the BMW Retailer (travel, accommodation and food).

Qualifications to be achieved:

Level 2 Customer Service Practitioner
Parts Advisor Certification
ERR (Employee Rights & Responsibilities) Workbook

Why North Oxford Garage?

North Oxford Garage, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that. Join us in our mission is to deliver outstanding automotive services and you will benefit from your birthday off, 30 days holiday, inclusive of bank holidays rising to 32 with service, 1,000's of retailer discounts with Torque (our engagement hub), paid time off to volunteer, life insurance, a cycle to work scheme and much more.