JOB TITLE Former Tenant Arrears and Recharge Officer
POST NUMBER 009285
WEEKLY WORKING HOURS 37 hours per week / Monday - Friday
SALARY RANGE £27,803 - £30,296pa - pro rata for hours worked
TYPE OF CONTRACT Full Time 37 Hours 1 Year Fixed Term
LOCATION Hybrid - (Daneshill House. Stevenage and home working)

ABOUT THE ROLE

We have an exciting opportunity within the Income Services Team.

You will

• deliver a high-quality customer-focussed former tenant arrears and recharges recovery service within a performance management framework and ensure the accuracy and maintenance of financial databases and records.
• coordinate the recovery processes liaising and and working closely with Income Officers, other teams, and departments e.g., benefit services as well as supporting the Income Services team in the efficient and effective management of Income Collection and Arrear recovery.
• be dealing with both former and current tenant rent arrears and recharges queries, recovery arrangements to clear debt, providing general and debt advice to tenants ensuring that those with debt are contacted promptly, repayment arrangements are monitored effectively and undertaking legal action including attending court when necessary.

ABOUT YOU

The successful candidate will have

• experience in conducting investigations to trace former tenants.
• experience in a customer facing service, with excellent communication skills.
• ability to manage a busy workload.
• resilience and great teamwork skills.
• a dynamic, pro-active, and creative approach.
• good organisational skills and ability to manage multiple tasks simultaneously.
• determination to achieve targets.
• experience in dispute resolution.
• Negotiating skills to make sustainable and reasonable payment plans.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name: Lindsey Body
Job Title: Senior Income Officer
Phone Number: 07903262462
Email: Lindsey.Body@stevenage.gov.uk


Closing date for receipt of applications: 26 May 2024


Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities