Job Title: Contact Centre Tutor
Location: Remote, UK
Salary: £30,000

Due to rapid growth within the business, we’re looking for a Contact Centre Tutor to join our amazing team at The B2W Group! This is an exciting opportunity to join a fantastic organisation and make a difference within the community!

The main role of the Contact Centre Tutor is to provide expert teaching and learning across the pre-employment adult learning provision, with the primary focus of ensuring the candidate has the highest quality skills to deliver effective teaching to our learners. The role would also involve working with the Head of Pre-Employment Training and the Quality teams to develop and deliver the highest level of quality for learners.

Main Responsibilities
• Delivering online training to groups learners working towards an accredited qualification, identifying the strengths and weaknesses of learners through initial assessment and supporting them accordingly.
• Motivating learners to realise their full potential through flexible delivery methods within an online setting, following TLA plans but adapting them to make them your own, and delivering encouraging, nurturing and motivating training.
• Support learners in improving their everyday English, Maths and ICT skills, as well as a focus on delivering excellent communication and improving confidence with their demeanour over the phone.

The Ideal Candidate
• Minimum of 3 years relevant industrial/commercial experience, as well as prior experience in delivering appropriate training.
• Minimum of Level 3 Award in Education and Training (PTLLS), with Level 3 qualification in relevant delivery area desirable.
• Full UK driving license and car.

Employee Benefits
• Competitive salary of £30,000.
• 31 days annual leave (inclusive of bank holidays) + an additional birthday day off.
• The opportunity to buy up to 5 days additional annual leave.
• Free access to our Medicash healthcare plan.
• A complimentary B2W uniform.
• Employee of the month and yearly staff recognition awards.
• Summer and Christmas parties.
• Recognition of Grade 1 OTLAs.
• Continuing professional development opportunities.
• More importantly, working for an organisation that cares!

If this sounds like the right opportunity for you, please don’t hesitate to get in touch!

About The B2W Group
The B2W Group provide professional training, coaching and recruitment services to suit the needs of a range of employers and individuals. Founded in 2011, The B2W Group has trained and supported tens of thousands of people throughout the UK into a variety of businesses. All roles at B2W are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.