We are Centrick. We are the go-to experts specialising in all things residential property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.
Founded in 2005, today we manage £3billion+ in client assets, we manage 23,000 units (with big plans for 2024!) and have over 250 employees across the group - and counting! Every day we work to achieve our vision: to make customer’s lives better every day, the Centrick way.

So, who are we looking for?
A Building Manager who is a diligent and organised individual, capable of prioritising your work workload. Working collaboratively alongside a Property Manager and responsibility for the smooth running of the development at which you are based. You are comfortable in your ability to develop a detailed knowledge of your property, thus building a strong rapport with both the residents on site as well as the clients, fostering continued trust and confidence in the service Centrick provides.
You have experience at being the first point of contact for residents, as well as monitor and manage all contractors that are required to attend to any issues. You will raise work requests on the system as well as check that works have been completed to then approve invoices when they are presented. You will be familiar with the budget for the development and therefore understand the financial capability for the services required.
You will work towards departmental KPIs set for your specific role. These are based around key aspects of service delivery to ensure we are delivering the very best standards to our customers.
The role will be based at the head office in Birmingham city centre; however, there will be a requirement to attend sites across the portfolio as needed.

And what will you be doing?
No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:
• Post and parcel management
• Always look to resolve resident queries or concerns or escalate to Centrick Estate Management team
• Patrol all areas in quiet period, making sure all areas are clean and tidy
• Ensure that all keys/access devices must be accounted for and signed out where applicable
• Carry out minor repairs upon request by a member of the property management team
• Where present, ensure CCTV is fully operational and provide recordings upon request by management or the police
• Maintain a list of residents and contact information with the assistance of the Property Manager
• Adhere to all site-specific rules, check lists and procedures for day and night shifts
• Provide a helpful and knowledgeable service to all residents, visitors and contractors
• Seek clarification or support when unsure of any site-specific procedures
• Comply with Health & Safety rules at all times


What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

-Competitive annual salary
-25 days holiday (rising with service to 28 days), plus 8 bank holidays
-Birthday Leave
-Healthcare Cash Plan
-Enhanced Family Leave
-Perkbox employee benefits platform
-Employee Assistance Programme
-Enhanced Pension Scheme
-Workplace Nursery Benefit
-Long Service Awards
-1 paid CSR Day per year

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

So, if you’re keen to learn more about this role and to further your career as an FM Operations Manager, please click apply now.