About the job
Resident Experience Co-ordinator (Weekends)

Leicester, UK

We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.
Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day, we work to achieve our vision: to make customers’ lives better, the Centrick way.

So, who are we looking for?

Someone looking for a part-time role in an exciting new site, working closely with the Resident Experience Manager to deliver outstanding customer service.

You will be a confident customer service-led individual, who understands how to deliver exceptional service. You will know how to create a welcoming and inclusive environment for all residents and have the ability to address concerns and prioritise your day’s events.

You will champion maintaining high standards; this will apply to the site presentation, customer communication, resident safety and having some knowledge of managing maintenance and repair activities.
You may come from a residential, lettings or hospitality background and may be looking for a more customer-focused role, which incorporates events, property and customer-first experiences.

And what will you be doing?

No two days are the same, but the below gives you a flavour of some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

-Be part of planning and organising community events and activities that cater to the diverse interests and needs of the residents
-Act as the primary point of contact for residents regarding inquiries, concerns and feedback on weekends
-Oversee the use and maintenance of community amenities such as the gym, common areas and recreational facilities
-Coordinate with maintenance staff and contractors to ensure all amenities are well-maintained and operational
-Re-let marketing activities, including listing the property on the relevant portals, arranging and conducting viewings and negotiating offers
-Processing applications and right to rent through to move-in, with the support of central services
-Undertake re-let check-in inventory, check-out inspections and both interim property and site inspections
-Manage post and parcel strategies for residents, including the use of digital parcel facilities
-Assist in marketing efforts to attract new residents and promote through social channels in line with Centrick brand guidelines
-Effectively maintain your site in line with set KPIs

What’s in it for you?

We’ve fostered a values-driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

-Pro rata competitive part-time salary
-Pro rata 25 days holiday (rising with service to 28 days), plus 8 bank holidays
-Birthday Leave
-Healthcare Cash Plan
-Enhanced Family Leave
-Perkbox employee benefits platform
-Employee Assistance Programme
-Enhanced Pension Scheme
-Workplace Nursery Benefit
-Long Service Awards
-1 paid CSR Day per year

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.