We have a new opportunity for a 1st Line IT Support Agent to provide our client on-site day to day support working as part of the IT Help-desk Team.

This is a full-time permanent position working 07:00 - 17:30 Monday - Thursday and 08:00 - 16:00 on Fridays.

The site benefits from
- easy access to travel links
- free parking
- subsidised employee rates at the on-site restaurant

Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

As a 1st Line IT Support Agent your role will involve:
- Taking incoming calls via the the client's telephone exchange
- Logging and escalating telephone and online queries
- Dealing with customers face to face
- Password unlocks / resets for offsite users
- Administration including, asset database management and monthly stats

What we're looking for:
• Strong interpersonal and communication skills
• Good organisational and time management skills
• Calm and polite telephone manner
• PC Literate: ability to use standard MS Office applications
• Ability to learn bespoke applications
• Ability to multi-task and deal with a varied workload
• Customer service experience, both face to face and on the telephone

Desirable skills / qualifications:
• Experience in helpdesk/service desk role
• Experience using SM9 (desirable)

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
• Flexible benefits including, private medial and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months’ service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

Apply now for consideration!

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