We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required.

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

As a Desktop Engineer you will be involved with:
Carry out security audits of all devices holding data on the network by scanning and reporting
IMAC’s - Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices
Desktop Support including special project activities as they arise
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly along side the client managing own workload whilst liaising with other teams or vendors to resolution
Acting as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Taking responsibility for stock used

Essential Skills and Qualifications:

Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
Excellent communicator both face-to-face & over the phone
Administering Windows Share\File permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Good knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision
Great attention to detail

Desirable skills / qualifications:
• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)!
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
Apply now for consideration!

By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.