Lettings Co-ordinator

Birmingham, West Midlands


We are Centrick! For almost 20 years, our experienced team has delivered exceptional asset performance, alongside excellent tenant service. We understand that looking after residents and the property is key to maximising our clients’ investments.
With a wider team of 250+ employees across the UK, it’s a very exciting time at Centrick, we are growing and looking for property professionals to join us. Not only do we provide building & estate management services for developments of all sizes, we also cover all aspects of sales & lettings across the UK, servicing overseas clients too.
Whether you’re just starting out or if you’ve been in the field a while, we’re one to watch and we want to hear from you!

So, who are we looking for?

You will be able to showcase your administrative skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our clients.

You will thrive in a fast-paced environment, and be able to adapt to our business and customer needs change.

Possessing experience gained through a customer service or admin role, however, we do offer full training and guidance.

Proficiency in IT and a talent for mastering MS packages as well as a range of internal systems.

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:
• Delivering exceptional customer service to tenants and clients
• Handle a range of first-line queries
• Escalate any problems, queries or complex issues to senior members of the team
• Support the delivery of KPIs and team targets
• Provide a range of administrative support, following processes to ensure tenancy applications are dealt with efficiently
• Instruct reactive maintenance
• Assist the tenancy managers with day to day admin tasks to ensure the smooth running of portfolios
• You’ll be a strong communicator in both written and spoken English.

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Competitive Salary
• 25 days’ holiday rising with service (to 28 days), plus 8 bank holidays
• Birthday Leave
• Healthcare Cash Plan
• Enhanced Family Leave
• Perkbox employee benefits platform
• Employee Assistance Programme
• Enhanced Pension Scheme
• Workplace Nursery Benefit
• Long Service Awards
• 1 paid CSR Day per year

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

Other organisations may call this role Lettings Administrator, Property Co-ordinator, Customer Experience Co-ordinator, Lettings Property Co-ordinator or Office Co-ordinator.

So, if you want to join the Centrick family in an engaging role as a Lettings Co-ordinator, please apply via the button shown.