Library Assistant (Customer Services)
Swansea Campus (hybrid working with travel to other locations as necessary)
£22,681 to £24,533 per annum, pro rata

- ABOUT US -

The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve. We are 14th in the UK for Social Inclusion and 28th in the UK for Teaching Quality (Times and Sunday Times Good University Guide, 2023), and 21st in the UK for Student Satisfaction (Complete University Guide, 2023). Our success depends heavily on the commitment and skills of our people.

We are now looking for a Library Assistant to join us on a part time, permanent basis, working 14.5 hours per week (Thursdays & Fridays).

- THE ROLE -

To provide an excellent standard of service to all our customers and visitors, encouraging them to explore and make use of our services, supporting them in achieving their full potential and supporting the University in achieving strategic objectives. As this is a customer focused role, the post holder will need to demonstrate effective interpersonal skills.
The post holder will ensure enquiries are dealt with effectively and referred on appropriately, as well as communicating with senior colleagues so as to contribute to the effective running of an equitable and high-quality library service.
The Library Assistant will be part of an agile and flexible team that supports specific activities of library services: Collections, Academic Services or Customer Services.

- ABOUT YOU -

To be considered for this role, you will need:
- Evidence of a positive, flexible approach to, and experience in delivering consistently excellent customer service in a busy environment.
- Evidence of using questioning skills to identify good solutions.
- Experience of dealing with enquiries using different channels, e.g., phone, email, live chat.
- Evidence of taking initiative and responsibility for tasks in order to meet targets and deadlines.
- Evidence of effective team working / working with others.
- IT Literacy, a good knowledge of using core IT systems e.g., Microsoft applications, email and internet.
- Evidence of ability to produce detailed and accurate work.
- Ability to carry out tasks that involve physical effort and dexterity.

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

- BENEFITS -
- Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:
- Competitive pay and pay progression
- Generous annual leave allowance including Christmas/New Year closure
- Pension scheme membership from USS to provide benefits for you and your family
- Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
- Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
- Career and development opportunities, including support to gain further qualifications
- Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
- Travel schemes, including the cycle to work scheme.

So, if you feel you could thrive and make an impact in this role, please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.
Note your correspondence language will be determined by the language you apply in. To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen.

Closing date: 3 May 2024 11:59pm