Job Title: Dual Service Officer
Location: Park View Shopping Centre, Whitley Bay, NE26 1DG
Hours: 30 hours per week, 4 days over 7.
Rate of Pay: £11.45 per hour
Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security & Cleaning Operative to join our established team based at Parkview Shopping Centre.
The successful candidate must have a valid SIA Licence as a minimum. You will be required to provide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.

Employment Benefits Include:
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Auto Enrolment Pension
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Duties include:
• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

To succeed in this role, you will need to have/be:
• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Operative, Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer, Customer Security Officer

Within commuting distance of: Newcastle Upon Tyne, Whitley Bay, Tynemouth, Killingworth, Hebburn, Cramlington, Jarrow, Blythe