JOB TITLE Leasehold Income Officer
POST NUMBER LIO
WEEKLY WORKING HOURS 37
SALARY RANGE £34,834 to £38,223pa - pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid

ABOUT THE ROLE

This is a great opportunity for someone who enjoys working in a fast-paced environment in both an advisory role and supporting residents and colleagues alike. This role will
• positively contribute to the Income Services Team and be responsible for the effective and efficient collection of service charges and recovery of major works, service charge, any other specified debt from leaseholders and shared owners.
• provide a high-quality and excellent service, working collaboratively with colleagues in across the council with a varied workload working with legal documents and issues as well as working flexibly to tight deadlines whilst being called on to give
advice when needed.
• support manager and contribute to setting service charges each year and work with colleagues to achieve service plan objectives/targets.
• To provide an empathetic, customer focused response to all general enquiries related to leasehold service charges and major works.


ABOUT YOU

The successful candidate will have
• Knowledge and experience of leasehold management, including thorough knowledge of key legislation and risks.
• Experience working within tight statutory constraints in a high-pressure environment.
• Ability to build excellent relationships across the business with all relevant stakeholders.
• An excellent standard of accuracy, numeracy, literacy and is analytical and logical with the ability to interpret complex information within leases or legislation and handle large volumes of data.
• Excellent customer care, communication skills both oral and written, interpersonal skills and analytical skills.
• Confidence in dealing with complex enquiries, as well as liaising both internal and external stakeholders.
• High organisational skills and unparalleled follow through with high level of attention to detail and IT competency.
• Excellent team working skills, building, and maintaining relations, with managers, colleagues, customers, and stakeholders.
• Resilience, persistence, and determination to achieve targets.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name Emma Goff
Job Title Senior Income Officer
Phone Number 01438 242901
Email emma.goff@stevenage.gov.uk


Closing date for receipt of applications: 8 May 2024
Interviews will be held week commencing: 27 May 2024

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities