The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Contract Operations Manager to be based at our site in Marston Gate (MK43 0YL) with a potential move to our Northampton site (NN4 5FB) by the end of May 2024/beginning of June 2024. This is a hybrid role working up to 2 days in the office (Subject to Business Requirements) with travel across sites.

The position holder will effectively support all account management activities related to the AstraZeneca & Karo Healthcare contracts to ensure delivery of Yusen Logistics’ service commitment and customer expectations across each client’s global supply chain, through robust and sustainable processes aligned to quality, service and cost control. The successful postholder will work alongside our Procurement, Commercial, Business Development, Quality and IT departments, the ability to manage effectively, clearly communicate, monitor progress and manage customer expectations is important for the success of each contract.

The role will offer a salary range of between £38,000 and £43,000 (Subject to Experience).

What we offer:

• Individual health cover
• Free Eye Test *
• 25 days’ holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Critical Illness Cover
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e. Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Key requirements:

1. Operations
a. Develop and manage the achievement of SLAs, identify improvements associated with quality, service and cost, and trend root cause analyses of issues for improvement.
b. Ensure adherence to contractual obligations via KPI implementation and management.
c. Ensure targeted KPIs are reported internally and externally and present data to demonstrate achievements of SLAs.
d. Design re-evaluate and test Yusen BCPs, as well as other operational policies and procedures
2. Financial / Legal
a. Support contract renewals and enter renegotiations through lane tenders.
b. Support procurement activity delivery, i.e. market tenders, benchmarking, and engagement with potential new suppliers.
c. Support Contract managers with Budget / Forecast production
d. Review and monitor achievement of Yusen budgetary performance
e. Compile a detailed monthly service summary report to Yusen senior management. Identify and track all cost saving initiatives.
f. Capable of developing clear and up-to-date procedural documentation.
3. Quality
a. Support site and haulier audits and manage any improvement plans identified.
b. Lead and support the resolution of issues through root cause analyses and control/preventative actions, ensuring the necessary communication channels are followed and working closely with the Yusen Quality Assurance team.
c. Drive standardisation in line with client base principles; create new and streamline/optimise existing processes, drive continuous improvement in specific solutions delivering benefit to the customer.
4. Customer Service & Stakeholder Interactions
a. Key escalation points for internal and external stakeholders.
b. Effectively manage expectations, risks, issues and actions.
c. Direct interface into client Logistics and Distribution team to senior level.
d. Manage all aspects of Change control.


Key requirements:
• Extensive overall logistics management experience, preferably in a 3/4PL pharmaceutical environment
• Knowledge & understanding of effective customer & supplier relationship management principles
• Excellent Communication skills (written and verbal)
• Excellent stakeholder influencing skills
• Flexible and proactive approach
• Data analysis skills.
• IT - Outlook, Excel, PowerPoint, Power BI

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.