Role: Customer Service Advisor
Status: Permanent
Hours: Monday - Friday 0900 - 1700 (35 Hours per week)
Salary: £23,194.47 per year
Start Date: June 2024
Base Location: Chester Business Park, CH4

The Opportunity
This is an exciting opportunity to join one of the UK’s fastest growing brands in a customer facing role.

As a Customer Service Advisor, you’ll be representing the Anchor Group Services and Ocean Parking brands to our portfolio of clients and play a lead role in customer engagement. You will be a first point of contact for existing customers who require support from our back-office administration team and will be responsible for the monitoring of support tickets automatically generated via email communication, web forms and through our online portal.

Key responsibilities will include:
• Responding to customer support requests via electronic contact channels (i.e., emails, chat, and web forms)
• Ensure that our administration team resolve support requests in line with agreed service level response times.
• Providing exceptional customer service to customers, service partners and team members
• Capturing, redirecting, and escalating issues appropriately
• Complete internal task management between teams to ensure resolution of tickets.
• Assist with regular compliance requirements and capture related activity.
• Provide a service focused telephone presence during normal working hours.
• Liaison between internal departments and assisting with interdepartmental communications.
• Support additional admin tasks.
• Work in close liaison with senior operational staff and provide administrative support as required.
• The preparation of customer reports and statistics
• Autonomously follow operating procedures and policies to reach resolutions for queries and complaints.

This list is not exhaustive, and the scope of the role may develop with an increase in customer uptake sand interaction with the client portal.

Skills & Experience Required:
• Focused and consistent attitude towards delivering exceptional customer service to customers, service partners and team members.
• Confident telephone manner with excellent communication and interpersonal skills - both written and verbal
• Organised, accurate and methodical in your approach.
• Being a self-starter and self-motivator are key characteristics for this role.
• Team player who wants to contribute to creating an inclusive and fun team culture.
• Accurate and timely data entry skills
• You must be IT literate with Word and Excel and confident in the use of web-based systems.
• A willingness to undertake further in-house role specific training.
• Previous experience in a Customer Advisor/Support role is beneficial but not essential.

The role would be suitable for a results-oriented individual who is willing to gain a thorough understanding of the company’s internal processes and procedures and has an appetite for developing a career in the Facilities Management industry.

What’s on Offer?
• Starting salary of £23,194.47
• Office hours between 9am until 5pm Monday to Friday (35 hours per week)
• 28 days paid annual leave (including Bank Holidays)
• Employers Pension Scheme
• Access to a substantial employee benefits package which includes:
o Hospital Saturday Fund
o A Wellbeing portal
o Wagestream earned wage early access.

In addition, you will have access to employer funded professional and personal development training through our in-house certified training academy resulting in genuine long term career progression opportunities.

What’s Next?
If you have the desire to learn quickly and hit the ground running in this amazing new Customer Services Advisor role, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral