Role: Administrator (Ocean Parking Division)
Hours: Monday - Friday 0900 - 1700 (35 Hours per week)
Salary: £11.75 per hour
Start Date: June 2024
Location: Chester Business Park, CH4

An excellent opportunity has arisen within Anchor Group Services to contribute to our successful Ocean Parking Division Team.

You will receive the training you need to succeed and grow within the division to become a professional administrator meeting company and customer expectations.

The successful candidate will need to work as part of a team, with a wide variety of daily duties (a few examples listed below):

· Supporting the business by ensuring all communication is managed to the highest level.
· Answering incoming calls and responding quickly and efficiently to emails.
· Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
· Logging incoming mail against the relevant cases.
· Registering resident and business site permits.
· Assisting with payment plans; processing cheques and cards payments.
· Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
· Updating internal software and systems.
· Capturing of data, updating information, and keeping accurate records.
· General administration tasks.

As part of the role, you will work both within a team and independently. The ideal candidate will have:

· Strong organisational skills with great attention to detail and the ability to multitask.
· Very good prioritisation of skills and time management to balance key priorities.
· An excellent telephone manner and both written and verbal communication skills are key.
· Knowledge and experience of Microsoft packages, including Word and Excel.

Full training will be given to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times. The ideal candidate will be self-motivated and proactive in identifying and improving systems and procedures.

Employment Benefits Include:

· Wagestream - access to pay as you earn it.
· Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
· Free Employee Assistance Programme 24/7 including access to counselling.
· Auto Enrolment Pension.
· Hospital Saturday Fund.
· Cycle to Work Scheme Available.
· Reward and Recognition awards.

Anchor Group Services is a multi-disciplined Facilities Management services business based in the North West with a National Presence. We pride ourselves on being a competent all service provider, including: Security, Cleaning, Mobile Patrols, Parking Management, Reactive and Planned Property Maintenance. We are agile and pro-active when it comes to delivering high levels of customer service, although we are not hung up on hierarchy or job titles. What people can do is more what makes us tick and allows us to deliver upon our promises to our customers.

If you feel you have the skills, qualities, and desire to undertake the role, please click apply.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Administrative assistant, Administrative coordinator, Administrative support assistant, Business administrator, Administrative support Specialist, Administrative Analyst.

Within commuting distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire, Wirral,