Job Title: Corporate Receptionist
Location: British Medical Association, Tavistock Square, London WC1H 9JP
Hours: Monday to Friday, 45 hours per week, various shifts, start time between 07.30 and 09.30 finish times between 16.30 and 18.30
Rate of Pay: £32257 per annum

Overview

An exciting opportunity has arisen at Anchor Group Services, for a friendly and professional Receptionist to join the team on our prestigious contract with the British Medical Association (BMA).
We are looking for an experienced Corporate Receptionist to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers. As a Corporate Receptionist, you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives.

Duties include:

- To serve as a coordination point between the internal operations of the British Medical Association and its Members, alongside its external Guests/Clients.
- To co-operate with all team members and undertake duties as requested to ensure an efficient and effective service is delivered at all times.
- To liaise between the BMA clients, Events, AV, Technology Services, Business support services and the catering department on conference booking requirements, including communicating last minute changes for bookings.
- To liaise with the BMA security department on the issue of access cards and day passes and also in regard to security breaches and other security concerns.
- To serve as an information source for clients.
- To answer the reception telephone in a polite, friendly and professional manner at all times to agreed standard.
- To follow all standards and procedures as outlined in the Reception SLAs/SOP.
- Act as an advocate/brand ambassador for Anchor Group Services and The British Medical Association.

SKILLS AND EXPERIENCE:

- Experience in corporate receptionist role in a 5-star hotel or members club for at least 2 years.
- Excellent customer care skills.
- Experience in developing a strong sense of community, examples of engagement with clients, occupiers and local businesses.
- Multi- tasker who can take ownership.
- Good verbal and written communication skills.
- Well-presented. All staff are required to wear a uniform.
- Energy, confidence and enthusiasm.
- Organised and efficient
- Ability to work under pressure.
- Able to communicate in a calm professional style.
- Excellent telephone manner and interpersonal communication.
- Customer and Client focused.
- Reliable, Flexible and adaptable.
- IT Literate in MS Office Suite (word, excel and outlook).

Employment Benefits Include:

· Access to NVQ Qualifications via The Anchor Academy.
· Full training to be provided.
· Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
· Monthly pay for all hours worked.
· We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
· Free Employee Assistance Programme 24/7 including access to counselling.

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Guest Services Representative, Administrative Assistant, Reception Coordinator, Front Office Administrator, Office Receptionist
Within commuting distance of: Islington, Camden Town, Marylebone, Paddington, Dalston, Whitchapel, Canary Wharf