Job Title: Telesales Operator
Reports to: Office Manager
Depot: LWC Northampton

Overview

An exciting opportunity has become available at LWC for a Telesales Operative whose role it will be to work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. The role involves taking a high volume of incoming calls which include customer queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Main Duties

• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and
assisting with their administration needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• The ability to up sell certain products.
• Responsible for certain administration duties within the office; confirmation, sorting the post, filing,
processing orders etc.
• Plan calls and target GAP's in supply using relevant systems.

Knowledge and Experience:

• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.