JOB TITLE Technical Support Officer
POST NUMBER 014721
WEEKLY WORKING HOURS 37
SALARY RANGE £26,824 to £29,540 pa - pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid

ABOUT THE ROLE

We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance.

ABOUT YOU

The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name Michelle Upchurch
Job Title Project Manager
Phone Number 01438 242242
Email michelle.upchurch@stevenage.gov.uk


Closing date for receipt of applications: 31st October 2025
Interviews will be held week commencing: 3rd November 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities