JOB TITLE Business Support Officer
POST NUMBER 014719
WEEKLY WORKING HOURS 37 hours
SALARY RANGE £26,824 to £29,540 pa pro rata for hours worked
TYPE OF CONTRACT Fixed Term - 9 Months
LOCATION Stevenage / Hybrid

ABOUT THE ROLE
Stevenage is undergoing one of the largest regeneration programmes in the East of England, with over £1 billion being invested into new facilities, including a £43 million state-of-the-art leisure centre and major public realm improvements.

This role sits within our Leisure, Culture, Wellbeing, Parks and Events service area and plays a key part in keeping our operations running smoothly behind the scenes. As Business Support Officer, you’ll provide proactive administrative, financial and customer service support across a diverse portfolio of projects, programmes, and events all aimed at improving the leisure, wellbeing and cultural experience of residents and visitors.

You’ll work closely with managers across the business unit, partners and contractors to ensure systems, finances, data and communications are efficient, accurate and well-coordinated. From processing invoices and monitoring budgets to supporting community and civic events, your contribution will help keep Stevenage’s services responsive, professional and resident-focused.

ABOUT YOU
The successful candidate will be a highly organised, proactive and customer-focused individual who thrives in a busy, multi-service environment.

You’ll have strong administrative and financial skills, attention to detail, and confidence using IT systems and databases. You’ll also have excellent communication and problem-solving skills, with the ability to plan and prioritise your workload to meet tight deadlines.

Experience of working in a customer service or local government setting is desirable, but more important is your ability to adapt, collaborate and take ownership of tasks that support wider service delivery.

This role will suit someone who enjoys variety and working as part of a high-performing team making a real difference to the local community.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name Ryan Ansell
Job Title Health & Wellbeing Manager
Phone Number 07706 285534
Email ryan.ansell@stevenage.gov.uk


Closing date for receipt of applications: 12 November 2025
Interviews will be held week commencing: 17 November 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity