Customer Support Advisor
Based in Broxbourne, Hertfordshire
Fixed-Term Contract, full-time, 37 hours per week
Salary: £28,436 - £31,596 per annum (pro rata)

We have an exciting opportunity for a customer service or call centre professional to support our customers on a fixed-term contract until March 2026 as part of our dedicated organisation.

In this role, you’ll join our Property and Housing Services team and act as the first point of contact for customers engaging with us across various channels. You’ll be the friendly face providing administrative support for housing enquiries and issues residents are experiencing. Supporting our teams to deliver great services, you will diagnose and log repairs, handling property queries and dealing with every request in a polite and timely manner. You’ll be the vital person co-ordinating repairs, processing payments and maintaining tenancy records, whilst facilitating access and security and ensuring compliance.

We’re looking for someone with…

- Experience of working in a customer service or call centre environment
- Excellent listening and resolution skills
- Solid numeracy skills and basic awareness of safeguarding principles
- Strong written and verbal communication skills and the ability to communicate effectively with a diverse range of people and adapt approaches to meet individual needs

Due to the nature of the role, an enhanced DBS check will be required.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 25th November 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Customer Service Advisor, Customer Service Officer, Housing Support Advisor, Call Centre Advisor, Contact Centre Advisor, Call Centre Operative, or Contact Centre Operative.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’re looking for a meaningful role as a Customer Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.