Title: Retail Steward
Location: Stonehenge, Amesbury, Wiltshire, SP4 7DE
Salary: £12.39 per hour / up to 36 hours per week, including weekends / Fixed term contract for 6 months / *All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour*
Job type: Fixed Term Contract
Ref: 16329

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for Retail Stewards to join our team. The roles are full or part-time and for a fixed term of six months (with the possibility of becoming permanent). All roles will include regular weekend and Bank Holiday working. Our rosters consist of early and late shifts (covering 6.30am to 8pm in the summer).

The Benefits

- Salary from £12.39, depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events

This is an incredible opportunity for you to work at one of the most visited and important prehistoric sites in the world. At Stonehenge, we welcome over 1 million visitors a year from all over the world.

The retail team is a highly successful team delivering exceptional customer service and commercial targets in a busy and challenging environment.

As a Retail Steward, you will proactively employ excellent customer service to make a visit to the shop an essential part of an exceptional day out.

In a busy and fast paced environment, you will engage with our visitors on the shop floor and on tills. You will maintain a tidy and inviting retail space by keeping the shelves well-stocked and offering comprehensive product knowledge on request.

Your friendliness and willingness to engage will be key. You will be an excellent communicator with an open and friendly attitude.

To be considered as a Retail Steward, you'll need:

- Customer service skills and experience
- Friendly and welcoming attitude
- Ability to proactively engage with visitors
- Ability to work well as a member of a team
- Ability to work under pressure in a very busy retail space

Interviews will be held as appropriate applications are received on site at Stonehenge.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Jon Bichener, Retail Manager. Contact details are available via the apply button. No agencies please.

Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us.

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 27/02/2026 23:59:59