**** Office based (Brighton) opportunity available ****

The Telemarketing Company is expanding fast and we’re growing our telemarketing team. If you have experience working on the phone in Customer Service or Telemarketing and/or you can demonstrate excellent listening and communication skills, we would especially love to hear from you!

We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

We are seeking a reliable, customer-focused Roadside Assistance Agent to join our team. Looking for people who are confident having real conversations. The ideal candidate should be an excellent and active listener and communicator, with a problem-solving attitude and able to take feedback and implement it.

Some of our Benefits:
• We offer an amazing wellbeing service for you and up to 3 family members.
• 28 days annual leave - increasing up to 33 days.
• Gym staff discount
• Access to an online platform for training with more than 65.000 courses

Starting date: 16/02/2026 (3 weeks of training included)
Salary: £12.60 per hour
Hours of work: Candidate will work 5 days per week, scheduled between Monday to Sunday, within the hours of 7am to 8pm (35 hours per week).
Employment type: Casual Contract

We offer:
• The chance to work for some of the best-known companies in the world (see our website for examples - https://ttmc.co.uk)
• A culture that’s friendly and supportive, professional, and forward thinking
• A good starting salary, with reviews based on fair measurement of your performance.
• Office based work available from our office in Central Brighton (East Sussex).
• A great working environment, with a diverse team of colleagues of all ages and backgrounds

As a Roadside Assistance Agent, you will provide immediate phone support to customers in need, ensuring their safety and helping resolve vehicle issues such as flat tires, dead batteries, lockouts, and minor repairs.

Your day to day will involve:
• Handle inbound customer queries
• Respond to customer complaints via phone
• Accurately enter and update customer data
• Provide exceptional customer service and assist in resolving concerns with manager support when needed
• Stay informed about products and services, ensuring up-to-date knowledge
• Previous call centre experience is a plus, but we welcome candidates with strong communication skills from any background

The ideal candidate must have:
• Ability to speak fluent English to a business level (mandatory)
• Excellent communication, listening and empathy skills *(essential)*
• A professional telephone manner
• Able to maintain calm in high-pressure situations
• Demonstrate confidence in own abilities
• Strong problem-solving skills
• Conscientiousness and drive
• Reliable an able to fulfil the agreed hours
• A-levels or above academic qualifications


About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

As a Disability Confident Employer, we are committed to providing an inclusive workplace that supports and empowers every member of our team to thrive.

How to apply:
Please send us your CV by hitting apply now.