The Role

We are looking for a Cycle Hire Hub Assistant to help us deliver an outstanding visitor experience at our Ashbourne and Parsley Hay cycle hire centres.

In this role, you will support the day-to-day operation of the cycle hire hub, sharing your enthusiasm for cycling and helping visitors make the most of their time in the Peak District. You will advise customers on suitable bikes for their needs (including adult, child, electric and accessible cycles), ensure bikes are correctly set up for hire, and carry out simple safety checks and basic adjustments such as saddle height and helmet fitting. Bike mechanic experience preferred, however full training/ qualifications are provided.

You will provide a warm, friendly and knowledgeable welcome to visitors, offering guidance on local routes, trail conditions and cycling opportunities. You will also help maximise income by promoting cycle hire options, accessories and retail items, while maintaining high standards of customer service and site presentation.

This is a hands-on, customer-facing role based at the Ashbourne and Parsley Hay Cycle Hire centres. The role includes working with booking and till systems, keeping bikes and equipment clean and well presented, and supporting general site operations including opening and closing the hub.

Working patterns include weekends, bank holidays and peak seasonal periods, in line with visitor demand.

About Us
The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.

Further Information
If you have any questions about the role, please contact hr@peakdistrict.gov.uk

Provisional interview dates: 4 March and 5 March

We are advertising 2 posts. Please only submit an application to your preferred post if you will be asked as part of the application form if you would also like to be considered for the other post.

This is an annualised hours post (ie salary paid in 12 equal installments).
- 1,264 hours per year worked from late Feb to early Nov
- c35 hours per week (0.66 full-time equivalent)
- Working pattern will include some weekend working

Benefits
We offer a range of staff benefits including flexi-time, a high-quality defined benefit pension scheme (2 years to qualifying period), 26-31 days holiday (plus bank holidays) with the option to purchase more, volunteering leave and free parking at most of our offices. Please check out our Total Reward Brochure to see what else we offer.

Our Values
• Care - We care for the Peak District National Park, the people we work with and all those we serve. It’s at the heart of everything we do.
• Enjoy - We take pride in what we do and feel good about our contribution.
• Pioneer - We were born of pioneers. We will continue to explore opportunities to inspire future generations.

Equality, Diversity and Inclusion
The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are a Disability Confident employer and guarantee to interview a proportionate number of applicants with a disability whose application meets the essential criteria for the role.