Income Officer
Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley)

About Us

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values - Customer first, Can do, and Curious - we are committed to delivering high-quality services that put people at the heart of everything we do.

We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.

The Benefits

- Salary of £28,598 - £31,022 per annum (pro rata)
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities

This is a rewarding opportunity for a compassionate housing or finance professional with experience in income recovery and customer negotiation to join our committed organisation.

You’ll have the chance to build supportive, constructive relationships with customers, play an important part in helping them stay on track and maintain stable tenancies.

What’s more, working part-time hours, you’ll be able to balance your career with other commitments, while still benefiting from agile working, excellent training and development opportunities and a supportive environment guided by values that put people first.

So, if you’re looking for a role where empathy, communication and sound judgement can create positive outcomes, we would love to hear from you.

The Role

As an Income Officer, you will deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance.

You will manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances.

By understanding individual circumstances, you will provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained.

Additionally, you will:

- Work with internal teams and external partners to support customers
- Prepare and serve legal notices and supporting documentation

About You

To be considered as an Income Officer, you will need:

- Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
- Experience interviewing and negotiating agreements and/or actions with customers
- Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
- A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
- At a minimum, four GCSEs at Grade 4 or above (A*-C Grade) or equivalent qualification OR the ability to demonstrate relevant experience

This post requires a Basic Criminal Record Check.

Shortlisting is due to take place on 20th and 21st April 2026, and interview dates are due to take place the week commencing 27th April 2026. Please note, these dates are subject to change.

Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer.

Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to use your skills in a role with real purpose as an Income Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.