Join Our Team as a New Patient Team Executive

About the Role
We know that starting a fertility journey can feel like a big step—and that’s where you come in. As a New Patient Team Executive, you’ll be the welcoming voice and first point of contact for people considering treatment. From the very first enquiry right through to booking their commitment to treatment, you’ll offer guidance, reassurance, and clear information, helping people feel supported and confident every step of the way.

What We Offer
- Competitive salary up to £25,284.50 (37.5 hours per week)
- Performance-based bonus scheme
- Supportive team culture with ongoing training
- Opportunities to attend outreach events and webinars
- A role where your work genuinely changes lives
- Flexibility: fully remote or hybrid (in-clinic) working

What You’ll Be Doing
- Answering enquiries via phone, email, and chat with warmth and empathy
- Explaining treatment options, pricing, and next steps clearly and supportively
- Following up with prospective patients in a thoughtful, tailored way—helping them choose Care Fertility as their clinic of choice
- Collaborating closely with our clinical and admin teams
- Representing Care Fertility at occasional outreach events and webinars
- Achieving (and celebrating!) realistic booking and conversion goals
- Guiding patients through the start of their treatment journey

About You
You’ll enjoy this role if you:
- Have experience in IVF or a fertility-related company
- Bring a warm, professional, and empathetic approach
- Are a confident communicator who’s great at following up Are organised, detail-focused, and tech-savvy (CRM/booking systems)
- Have a track record of meeting or exceeding goals
- Comfortable in a telephony working environment

Benefits
- 33 days annual leave (including public holidays)
- Pension scheme
- Life assurance
- A range of flexible benefits to suit your lifestyle

Working Pattern & Location
Hours: 8am-6pm Monday-Friday, plus approx. 1 in 4 Saturdays (8am-4pm)

* Please note you’ll need to attend one of our clinic locations (Clinic location to be discussed at interview) for your induction which could potentially be up to 4 weeks in clinic.


About us
We’re Care Fertility — the UK’s most trusted fertility specialists, with over 25 years of experience helping make family possible.

We bring together over 600 experts across our clinics, combining compassion, collaboration and expertise to deliver world-class fertility care.

Our purpose:

To make family possible for everyone through compassion, collaboration and expertise.

Click APPLY now to join Care Fertility.

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