Customer Service Executive
Location: Exeter
Working Hours: Monday to Friday, 37.5 hours per week
Salary: £27,804 per annum

About Bunzl Greenham
Bunzl Greenham is a leading UK supplier of safety, cleaning, hygiene and workplace essentials. Part of Bunzl plc, a global FTSE 100 company, we support organisations nationwide through a network of Service Centres and a strong reputation for reliability, quality and service excellence.

The Role
As a Customer Service Executive, you will support the achievement of branch sales, profit and customer service targets. You will manage customer accounts, generate repeat business and deliver a high standard of service, while identifying opportunities to grow sales and margins.

Key Responsibilities

Sales and Account Development

Make daily outbound calls in line with the call diary to generate repeat orders

Maximise sales opportunities through product range extensions, own-brand products and special offers

Grow and develop new and lapsed accounts within a defined customer portfolio

Review reports and customer trends to identify opportunities to increase sales and margin

Work closely with internal sales teams to achieve shared targets

Customer Service

Accurately set up customer accounts and process orders, completing all call logs and reports

Handle customer queries, issues and requests promptly, professionally and courteously

Manage out-of-stock items by liaising with purchasing and advising customers accordingly

Maintain effective working relationships with operations, sales, stock control and credit control to ensure excellent service levels

Benefits

28 days holiday including bank holidays, increasing to 33 days after 5 years’ service

Option to purchase up to 5 additional days’ holiday per year

Company sick pay

Bunzl Save As You Earn Sharesave Scheme

Enhanced maternity and paternity pay

Comprehensive learning and development opportunities

Bunzl Personal Pension Plan

Why Join Bunzl Greenham?
You will be part of a collaborative, team-focused environment where people are supported to succeed and develop their careers within a global organisation.

Apply today if you are ready to join a business that values its people and delivers great results.

Equality and Diversity
Bunzl is committed to equality and diversity in employment and welcomes applications from all backgrounds. We oppose all forms of unlawful discrimination and are dedicated to creating an inclusive workplace. If you require support or adjustments to the application or interview process, please let us know.