Local Pensions Partnership

Pensions Administrator-Contact Centre

Preston | £Competitive 

Job Function: Banking & Finance
Industry Sector: Banking & Financial Services

Local Pensions Partnership (LPP) is an award-winning pension services business with offices across the UK. We are currently seeking Pension Administrators to join our Contact Centre team in Preston who can work effectively on their own initiative as well as being an effective team player.
As you would expect from a pension organisation LPP offers employees access to an excellent pension scheme with 12.4% employer contributions, 25 days holiday (plus bank holidays). Our offices in central Preston are easily accessible by road, rail and public transport.

Key Accountabilities

Sensitively and efficiently assist customers by resolving pension telephone and email queries and making appropriate referrals as necessary.

Delivering a flexible and responsive service in line with the needs of the business.

Be fully proficient in the use of telephony and ICT systems typically used in a customer service/call centre environment

Be polite and professional

Take ownership of individual enquiries and customer requests.

Be fully proficient in all aspects of customer service delivery, recognising the diversity of clients.

Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines

Meet agreed quality and performance targets.

Able to work without close supervision.

Undertake other duties of as required, in line with the level of responsibility of the post.

Assist in the induction, training, mentoring and professional development of colleagues as appropriate and support team members in ensuring that objectives and targets are met

Person Specification

Recent experience in a telephone-based call centre / contact centre environment.

Experience of working to and achieving challenging targets.

Excellent customer service skills.

Excellent oral and written (grammar) communication skills.

Good interpersonal skills and empathetic listening skills.

Ability to deal with sensitive and confidential matters appropriately

Ability to work effectively as part of a team.

Ability to use initiative, analyse situations and identify the service needs of customers.

Competent in using multiple ICT systems i.e. e-mail, word processing, spreadsheets and databases.

You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

You will be required to undertake intensive training during an extensive induction programme. No previous pension knowledge is required.

Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice.

How to Apply

You can apply for this role by submitting a CV and covering letter confirming your current remuneration package.

Please note that as part of the recruitment process, candidates may be invited to complete a role play assessment.

Applications should be sent ideally by email to job-application@localpensionspartnership.org.uk or to the HR team based at LPP, 2nd Floor 169 Union Street, London, SE1 0LL by the closing date below. For any questions around applying and/or further details in relation to the position please do not hesitate to contact the HR team on 0207-369-6991.

Closing date for applications: We invite all applicants to apply as soon as possible and please note that the campaign will close when sufficient applications have been received.

LPP is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers. All applicants who are known to be disabled and who meet the minimum criteria for the role will progress to the next stage of the recruitment process.