Watford Borough Council

Customer Service Advisor (6 Month Contract)

Watford | £25,673 - £27,873 pro rata

Job Function: Customer Service
Industry Sector: Public Sector / Government

Customer Service Advisor (6 Month Contract)
Watford, Hertfordshire
£25,673 - £27,873 pro rata Plus Benefits (see below)

We are looking for three full-time Customer Service Advisors to join us on a six month contract. The hours of work will be Monday to Thursday, 8:45 - 17:15 and Friday, 8:45 - 16:45.

Watford Borough Council is undertaking an ambitious programme of customer service improvements.

Our vision is to deliver services that are simple, convenient and as efficient as possible that customers can access themselves via the council website in the first instance or through our customer contact centre, email, social media or in person.

As the initial point of contact for customers visiting or telephoning the council, Customer Service Advisors present a professional and positive image for the council to all of our customers when dealing with a wide range of enquiries and service requests for council services.

You will use a range of IT systems to provide information, resolve queries and complaints and deal with varied transactions. In addition, you will act as a Customer Champion ensuring that customer queries referred to support service staff have been dealt with and customers are called back with an answer.

This interesting and challenging job involves rotating between reception, front service desks and telephone work stations. You should have a strong customer focus, a helpful, friendly, efficient yet sensitive approach to customer enquiries, a good standard of IT literacy using Windows based IT systems (including word processing), problem-solving and listening skills.

To be considered as a Customer Service Advisor, you should possess experience of working in a challenging customer service environment (preferably multi-service). The ability to absorb varied and complex information and analyse and use it to resolve customer queries is essential. You will need to be flexible and sensitive to the diverse needs of our customers in providing information and dealing with service requests. Good team working skills are essential and you should demonstrate a commitment to proactively contributing to and supporting the success of our team. Above all, you must be able to make a positive impression on each and every customer and see each case through to a speedy and satisfactory conclusion - using your initiative to the full.

What we offer:

- Pension scheme with generous employer contribution
- Flexible working
- Season ticket loan
- Cycle-to-work scheme
- Discounted leisure centre membership
- Employee volunteering schemes
- Access to a branded shopping discounts platform and discounted activities and days out
- 28 days’ holiday per annum

If you require any further information, please select the apply button shown and submit your application.

Closing date: 14th April 2020

This post will be subject to a basic DBS check.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Customer Service Executive, Customer Care Advisor, Customer Support Executive, Customer Service Representative, Customer Support Advisor, Customer Care Rep, or Customer Service Support Representative.