The Opportunity

Our client is recruiting for an Apprentice Operations Engineer to join their team in Surrey.
The Level 3 Information Communication Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
‘We provide full fibre broadband straight to homes and workplaces with speeds of up to 10Gigabit, even in the most rural of communities in Sussex, Surrey & Hampshire.’

The Position

Job Title: Apprentice Operations Engineer
Apprenticeship Course: Level 3 information Communications Technician
Apprenticeship Duration: 18 months approx
Location: Travel within Surrey, West Sussex and some surround areas where our customers are located as our network grows
Working Hours Monday to Friday 9am till 5.30pm
Salary: £12,000 - £14000
Holiday: 25 days excluding bank holidays
Employment bonus schemes 10% Annual


Role and Responsibilities:

• Working as part of the Engineering and Operations team you will be providing support for the process of getting our Broadband, Voice and TV customers live on our network
• Installation of domestic routers, VOIP Systems, Wi-Fi solutions.
• Provide First Class Technical Support both remotely, on the Helpdesk and in person on the Clients Site with a strong focus on client satisfaction.
• Troubleshooting customer problems including Wi-Fi coverage and broadband speed complaints
• Assisting with fault trouble shooting
• Visiting customers with faults to solve connectivity problems
• Learning on the job about all the systems and networks deployed by Box Broadband, a Next Generation Telecoms company.

Desired Qualities, Skills and Knowledge:

• Essential: Full UK Driving licence

There are career progression opportunities available upon completion of the programme.
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation with digital.
Through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.