Assistant Customer Service Manager
National / Home Based - National Travel Required
Salary - £26,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for an Assistant Customer Service Manager to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellence performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with a local, community-based depots which seek to give back to those communities every chance we get.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As an Assistant Customer Service Manager, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

Why join us?

- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so will you be able to develop your own career
- We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within
- Help us achieve even more amazing things

What do we expect of each other?

- That each of us act like owners of this growing business
- We collaborate to enable us to be the best we can be - especially when it comes to safety and wellbeing!
- We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas
- Focus on the things that matter and approach every situation proactively and with agility

This is the role that’s on offer for the right person:

- Advocating for independent sector customers and to promote a customer first culture
- Ensuring our customers are at the centre of everything we do
- Delivering on customer service and communication objectives
- A core focus on regular reporting and data analysis with a high level of attention to detail
- Supporting the Customer First Manager with management of the Independent Sales Team

A little bit more about the role:

- Ensuring that the sales team perform all duties in a safe manner
- Working collaboratively with colleagues across the business
- Assisting with the delivery of sales and customer service training
- Interpreting business data and establishing appropriate actions
- Supporting the ‘Customer First’ attitude across all communication channels
- Championing a ‘one time resolution’ for all internal and external customers
- Reporting, track and analyse root causes of customer complaints
- Working with colleagues to ensure effective issue resolution and management
- Identifying and action training gaps
- Supporting the drive for improved customer loyalty
- Supporting CSA teams with the maintenance of order volumes
- Providing admin support as required, including projects, payroll and reporting

Interested?

As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp the role and take us forward.

We will be looking for:

- A safety minded individual
- Experience in customer experience management
- Experience managing a sales or customer service team
- Excellent written and verbal skills
- A high level of confidence and attention to detail when dealing with data and reporting
- Demonstrable experience of working well under pressure
- The ability to manage changing and conflicting priorities effectively
- Good communication skills
- Strong negotiating skills and experience
- The ability to understand and follow processes
- Attention to detail
- The ability to use computer systems

To apply for the role of Assistant Customer Service Manager, please apply via the button shown.

Other organisations may call this role Customer Service, Customer Service Manager, Customer Relations Manager, Service Manager or Customer Service Assistant.