Tenancy Manager
Birmingham, West Midlands

About Us

We are a company of knowledgeable industry experts with a joined-up approach to all aspects of property. Innovation is at the heart of everything we do, helping us to adapt to the ever-changing market. This is all underpinned with a strong ethical code of trust and family values, where we all work as one to deliver exceptional service.

In 2005, we set out to nurture a property business that employed the most talented and knowledgeable people, who would go the extra mile for clients. Today, with more than 150 members of staff, managing over £3 billion in client assets and 20,000+ properties across the UK, we build trusted relationships with our clients and deliver the best possible service. We also make sure that we have a team of smart, motivated individuals who enjoy coming to work every single day.

The Tenancy Services Team deliver a 360-degree service to all of Centrick’s PRS Clients. They deal with all aspects of the lettings portfolios once a tenant is found for a property, including but not exclusive to referencing, contracts, inspections, compliance, maintenance and accounting.

The Tenancy Manager will be allocated a portfolio of clients for which they will have overall responsibility and approval rights on the day-to-day management of these assets. Working symbiotically with the relevant branch, the Tenancy Manager will make themselves fully appraised of the clients’ management requirements and strategic objectives. You will also ensure that the assets are managed in accordance with government and industry legislation whilst aiming to make it profitable for the investor.

Your Rewards

- £19,000 - £22,000 DOE
- 33 days' holiday including bank holidays (rising with service)
- Pension with employer contributions (rising with service)
- Perkbox benefits, including free weekly coffees, birthday boxes, online and high street shopping discounts
- Workplace Nursery Benefit
- 1 CSR day per year

Your Role

You will work towards departmental KPIs set for your specific role. These are based around customer pressure points to ensure we are delivering the best possible service to our clients. Tenancy Managers will report these KPIs to their line manager on a regular basis in order to assess performance and manage progression.

You will:

- Chase and confirm tenant references prior to move in to display suitability
- Complete all aspects of “Move in Pack Production” including generating contracts, property compliance and arranging handover
- Complete the renewals process including negotiation and contract production
- Post move in Pack processing and renewal processing including sending inventory, filing all digital paperwork on CRM
- Checkout booking and move out report processing with negotiation of deposit return/deductions with tenant and landlord
- Handle all aspects of TDS disputes and Nil Deposit claims
- Inventory booking prior to move in and processing therefore once received
- Inspection booking, analysis and processing of necessary work/improvements
- Manage all aspects of Reactive maintenance including communicating with landlord and tenants
- Manage all aspects of Proactive maintenance such as improvement works and associated communication
- Processing of contractor Invoices for payment
- Ensure properties are compliant and meet all safety regulations- e.g. EICRs, Gas Certs and EPCs
- Report departmental KPI performance to Team Leader on a regular basis
- Actively offer ideas, improvements and suggestions to relevant team members in order to develop processes or improve service

About You

- Fluent level of English with excellent spelling and grammar
- Proficient IT user, able to use MS packages as well as a range of internal systems
- Thrives in a fast paced, fluid environment
- Experience of working in a customer service environment is essential
- Experience of working within the lettings industry is desirable

Other organisations may call this role Property Manager, Lettings Administrator, Lettings Coordinator, Property Assistant or Property Administrator.

Centrick is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe that equal opportunities are the only acceptable way to conduct business and that the more inclusive our environments are, the better our work will be.

We value each person as an individual - whether they are colleagues, customers, tenants, partners - every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships. We are committed to building a culture of inclusion and belonging. We would love to hear from you; about what makes you uniquely you, and how this opportunity will support you to succeed.

So, if you’re seeking your next challenge as a Tenancy Manager, please apply via the button shown.