The Opportunity

Our client is recruiting for an Apprentice Helpdesk Technician to join their team in HP13 High Wycombe.

The Level 3 Information Communication Technician - IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
This company is a Microsoft Accredited MSP and has provided IT support and services for small to medium sized businesses since being founded in 2004.


The Position
Job Title: Apprentice Helpdesk Technician
Apprenticeship Course: Level 3 Information Communication Technician - IT Support
Apprenticeship Duration: 18 months
Location: HP13 High Wycombe
Working Hours: Monday to Friday 9 to 5.30
Salary: £14,000


Role and Responsibilities

As an Apprentice Helpdesk Support Technician, the candidate will be expected to take ownership of cases while providing first class service in an extensive range of technologies and systems. This is a dynamic and challenging position working in a busy role with a skilled and friendly team, where you will be well looked after and encouraged to learn, grow and progress.
During your training you will learn the skills to become a first-class engineering which will include:
Answering incoming support requests
Develop your customer service skills
Log and progress tickets in their Helpdesk software
Troubleshoot users' issues
Setup of Desktops and Laptops
Running critical updates, patches and removing any malicious applications
Carry out proactive checks on their clients' networks
Office 365 Administration

Desired Qualities, Skills and Knowledge:

Possess a methodical approach to problem solving
A passion for IT and a positive attitude to work

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.