Trainee Service Technician
Nottingham Area

About Us

Medstrom are a UK based leading medical device service provider and manufacturer.

As an organisation we pride ourselves for having developed a strong reputation, within the healthcare industry, for providing quality medical equipment and a reliable, dedicated, and trusted service to our partners across the UK and Ireland.

As we continue to grow and expand as a company and specifically, our service provision, we are looking to recruit additional Service Technicians in the Nottingham area, to provide products to our customer base, along with service and maintenance provisions for equipment on site.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great. Having recently become an Employee Ownership Trust (EOT), we are equally invested in all our employees, and as such are offering you this excellent opportunity to develop your career with the “Medstrom family”.

We offer training opportunities, at all levels, and are willing to support and encourage individuals that want to expand their product and technical knowledge or personal development.

The Benefits

- Competitive basic salary of £21,500 - £22,500 with an estimated potential earning of approx. £25,500 with on-call payments
- Additional on-call payments
- Contributory pension scheme
- As of Jan 2023, 33 days’ holiday including Bank Holidays
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
- Develop your career with a family-oriented business
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including cycle to work
- Full Induction with great training and support from dedicated team members
- Receive a “treat” on your birthday

The Role

On completion of your training, as a Service Technician, you’ll be tasked with ensuring effective, timely and efficient delivery of product to customer site, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.

Main responsibilities of the role

- Deliver clean, ready-to-use, products to and around customer sites
- Collect products after use and return to the service location for decontamination
- Disinfect, function check, repair and electrical safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment

Hours of work: 37.5 per week, including weekend cover. You will also be required to participate in an out of hours on-call rota to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You

To join us as a Service Technician, ideally you will need to have or be willing to develop the following:

Qualifications and experience requirements:

- Mechanical or electrical background desirable but not essential as full training will be provided
- Experience of working within a healthcare setting is desirable
- Driving license required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable but not essential

Personal Requirements:

- A proactive, ‘can-do’ attitude
- Excellent customer service skills
- Able to communicate effectively
- Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS Checked (or the willingness to complete one)

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.