The Opportunity

Our client is recruiting for an Apprentice IT Service Desk Analyst to join their team in Basingstoke, RG25

The Level 3 Information Communication - IT Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Working to foster long term relationships with their customers, they believe in a partnership approach to business; carefully assessing their customer’s needs before providing telecoms and data packages best suited to their requirements.

The Position
Job Title: Apprentice IT Service Desk Analyst
Apprenticeship Course: Level 3 Information Communication - IT Support
Apprenticeship Duration: 18 months
Location: RG25, Basingstoke
Working Hours: Monday to Friday 9 to 5.30
Salary: £14,000 to £16,000

Role and Responsibilities

You will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met, and tickets are kept up to date, to service and interface with users within the business. Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment. They are available as a resource to the Group IT Infrastructure Team for projects and the delivery of project related tasks assigned by the infrastructure team via the Group IT Service Desk Manager. Supporting policies (27001, 9001, ITIL or process) defined and created by the ISMS and Group IT Services Management team.

Contribute to request and incident resolution by way of in-person, hands-on analysis, and support to end users at the desktop level, reviewing monitoring alerts and Service Desk escalations to the Group IT Service Desk Supervisor.

Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Work as a resource to the Group IT Service Desk Manager in projects to garner an understanding of new technologies being introduced to the business.

Desired Qualities, Skills and Knowledge:

Strong customer service skills, incident analysis and prioritisation, and effective communication.
Strong Microsoft products background knowledge.
Strong organisational and time management skills.
Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

A full UK driving licence.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.