The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Contract Manager - Reverse Logistics in Wellingborough.

The Contract Manager is responsible organising and managing the operational, commercial and customer facing functions of the Samsung Reverse Logistics department, in such a manner as to provide the best possible service to the customer, within the economic constraints of the business, and also to adhere to both company and customer quality standards, while maintaining good staff relations and Health & Safety standards.

The position will offer a salary range of £40-50K, bonus and family health cover.

Benefits of joining us:
• 25 days holiday (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Critical Illness Cover
• Tailored development and career opportunities
• Company sick pay*
• Enhanced pay for overtime
• Employee Wellness initiatives - WeCare (24/7 online support platform including online GP, mental health support service, get fit programme and more)

Key responsibilities:
1. Operational Control
a. P&L responsibility for the activities within the cost centres.
b. Directly manage the Reverse Logistics Operations Manager and indirectly all operational staff across the department.
c. Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customer.

2. Customer Service
a. Establish and maintain good customer relationships, acting as the key customer contact.
b. Ensuring that professional and effective communication is maintained at all times.
c. Identify and recommend appropriate resolutions to customer queries.
d. Regular management information and accurate reporting (internal and external).

3. Continuous Improvement
a. Continuously look to improve processes and procedures to drive efficiency and improvement in business operation and customer service.
b. Development of other logistics revenue opportunities with the customer.
c. Close analysis, promotion and identification of areas for improvement within Yusen’s quality management system.

4. Health and Safety & Company Procedures
a. Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity.
b. Drive an engaged and robust H&S agenda across the site as part of the Senior Management Team.

5. Employee Management
a. Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to.
b. Ensure all team members are aware of key outcomes, business processes, expectations and that all associated employee procedures are adhered to.
c. Review the training and development needs of both immediate and associated employees to ensure best practice is understood and shared.


Key requirements:
• Proven management experience within a Reverse Logistics operation.
• Warehouse management professional with broad experience of modern facilities and WMS
• Commercial awareness and cost management.
• Demonstrates proven history of business improvement through analysis.
• Team player with management skills.
• Proven ability to interface with customers.
• Excellent communication and customer service skills.
• IT - Outlook, Excel, PowerPoint
• Very high degree of integrity.
• Ability to withstand pressure and work to tight deadlines.
• Strong leader, with good values and work ethic

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.