Regional Lifesaving Support Co-ordinator - South East
The South East Region
£19,996 - £23,526 (dependent on experience)

This is an exciting opportunity to join our busy Regional Support Team in the South East Region as it grows due to increasing demand to those we support. We are currently a team of 3 providing vital support to our operational volunteers, lifeguards and staff from Swanage to Southend-on-Sea, including the Thames. Our team is currently working from home with occasional travel to Poole, this means that you will need to be self-motivated and be able to work from home (IT equipment is provided) or be able to work from an RNLI asset within the South East region (Swanage to Southend-on-Sea).

You’ll be proactive in your approach, able to juggle conflicting priorities and feel comfortable working in a fast-paced environment whilst maintaining attention to detail.

We are looking for someone with strong customer service and communication skills, able to build rapport with volunteers and staff, with a good telephone manner.

As a Regional Lifesaving Support Co-ordinator, you will:

- Act as a regional point of contact for lifesaving volunteers and staff providing support and guidance.
- Liaise with stations and lifeguards to order stores, equipment and PPE
- Liaise with suppliers and stakeholders to raise orders and process invoices
- Co-ordination of crew cover & payments to help maintain operational service
- Co-ordinate travel, accommodation and maintain regional data using MS Excel
- Support in the planning and co-ordination of regional conferences, meetings and events
- Ideally have knowledge of MS Outlook, Word, Excel and Microsoft AX, although full training can be given

The closing date for this role is the 10th July 2022.

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save everyone.

So, if you’re seeking your next challenge as a Regional Lifesaving Support Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Customer Service Executive, Customer Service Representative, Customer Support Co-ordinator, Charity Services Assistant, Administrator, or Customer Service Administrator.