Marks is looking for an IT Support Technician to join the Operations team.
The Operations team enables our studios to work as one agency across multiple locations - The IT Support Technician will be responsible for the general maintenance of defined computer equipment and for the resolution of identified technical problems for IT goods and services at Marks Design UK and Amsterdam.

In this role, the IT Support Technician is responsible for completing IT maintenance and support tasks, as well as managing the relationship between the IT Helpdesk.
The IT Support Technician ensures that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our helpdesk where necessary.

Location: Fort Dunlop, Birmingham, UK

You will be accountable for the following:
IT Support 
>Provide telephone, email and desk side support to staff across Marks EU
>Complete any other tasks as requested by your line manager or a senior member of staff
>Ensure completion of backup tasks and scheduled tasks
>Occasionally carry out specific tasks outside of normal working hours
>Skills and knowledge required in areas such as desktop support, networking and server operating systems
>Travel to other Marks locations ( London & Amsterdam) will be required when needed

Software 
>Make software available to appropriate customers as requested
>Ensure the anti-virus software is installed, kept up to date and working properly on all customers stations, where appropriate
>Assist in maintaining corporate security policies.
>Provide troubleshooting resolution and updating/upgrading of software to customers
>Troubleshooting and administering OSX / Windows / Microsoft Office and Adobe CC

Hardware 
>Maintain customers' computer peripheral equipment, as requested
>Assist other technicians where required
>Liaise with external suppliers for the repair of equipment under warranty or maintenance contract
>Provide troubleshooting resolution and updating/upgrading of hardware to customers
>Assist with and provide support/troubleshooting for server hardware

Network Management 
>Carry out routine network maintenance tasks
>Provide technical support for all users

You will benefit from these skills and experience:
>Positive communication style and resolutions skills
>Minimum of 5 years as an I.T. support professional
>Experience in support macOS is essential
>Experience with both Windows Server and desktop is essential.
>Experience in CGI platforms ( Maya, Vray , Shotgrid) is a plus.
>Experience in supporting Adobe CC is a plus.
>Experience in Active Directory is a plus.
>Experience with ITIL is a plus


About Marks - https://www.makemarks.com/
We are a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. We are fueled by dual perspectives - embedded partners, providing brands with fluid, day-to-day design leadership and future-forward experts, providing game-changing provocation and fresh thinking. We are truly global and local - across the globe, with 20+ studios, many Client Onsite relationships and over 600+ members, we’re fueled by top-level specialists spanning multiple disciplines in the design and digital arena. We are passionate but not precious. We are dedicated, agile, smart, thoughtful and love what we do! Our clients think so too!
We are a global brand experience agency with multiple locations — across continents, time zones and geography. Coming together, we deliver both global vision and local intelligence. In Europe, we have studios across London, Birmingham, Amsterdam and Paris.
We are uniquely constructed to enable brands to win in an age of constant change. Our focus is on using design to amplify brands in the most effective and efficient ways possible and deliver it globally.

Our Culture:
Enthusiastic about creativity and design, Marks is a genuinely friendly, fun and engaging place to work. Whilst we all have very serious work to do, we are emphatic that our employees should have the most rewarding experience at work we can possibly give them in a business environment. We believe in nurturing diverse talent and bringing together a team of creative and business-minded people with perspectives from all over the world to create a vibrant environment full of ideas, opinions, and experiences.