The Opportunity

Our client is recruiting for an Apprentice IT Support Engineer to join their team in Abingdon OX14

The Level 3 Information Communication Technician - Support apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company
This company offers IT and Telecommunication Services. Specialising in Networking and Integrated Voice and Data Solutions. They give complete solutions to businesses that are looking for a highly skilled company that can offer the best solutions for their IT and communication requirements. They are an Avaya, Cisco, Dell, HP, Sophos and many more accredited business partner.


The Position
Job Title: Apprentice IT Support Engineer
Apprenticeship Course: Level 3 Information Communication Technician - Support
Apprenticeship Duration: 18 Months
Location: Abingdon OX14 4RY
Working Hours: Monday to Friday 9 to 5.30
Salary: £12,000 to £16,000, depending on experience


Role and Responsibilities

1st Line Telephone & Remote Access for Clients and Internal Support including:
Server operating system administration
Responding to general client queries and providing basic training
Set-ups: new user account / mailboxes, PC / laptops, wireless routers, etc.
Day-to-day support (printer installs, WLAN / Internet connection troubleshooting, etc.)



Occasional client site visits to include:
Follow-up support, network audits and fact finding, delivery of goods
Internal/Hosted Client Backup Admin Duties
Support colleagues on technical issues

Other tasks may include:
Diagnose IT incidents and reports, solving where possible and escalating where necessary, while monitoring incidents and reports until resolution.
Maintain high degree of customer service at all times.
Support colleagues and customers in the use of IT equipment.
Perform ad hoc requests as and when required. Desktop and Laptop support in hardware & software
Customer Service both face to face & over the telephone
Training new users on PC & software usage
Hardware installation, configuration, repairs and upgrades
Printer support & installation

Desired Qualities, Skills and Knowledge:

A basic Technical knowledge
A keen interest to learn
Good communication skills
Excellent written English
5 GCSE's A*-C grade including Maths and English.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.