Call Centre Agent

Brighton |

Employer: The Telemarketing Company
Sector/Specialism: Customer Service

Call Centre Agent - Customer Service Advisor

£9.90 per hour

We have exciting projects, and we are looking for people to be part of our different teams.

Are you customer focused? Do you have customer service experience?

We have positions open for either inbound and outbound campaigns on behalf of our clients. Dealing with customers, troubleshooting, database management. You must be polite and courteous. Good at listening and asking questions in order to provide the best customer service.

Experience in a phone based role is not essential, but would be advantageous. Full training will be given.

Here's a quick glimpse of what your days will look like as you work with us:

-Answer the caller's questions, determine their needs, and offer solutions to meet those needs
-Accurately enter pertinent customer data and research customer information
-Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
-Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.

Skills and Experience

-Regular, predictable, reliable attendance is an essential function of this position.
-Previous Insurance, customer service or telephony experience is desirable - but full technical training will be given
-You will have a 'can do' attitude, flexible approach, passion about doing a good job, the ability to work to daily targets and the ability to demonstrate that you are a team player
-Excellent communication skills required to keep customers updated and offer repair solutions within our network
-Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust
-Capacity to work efficiently with both speed and accuracy, with the ability to remain calm under pressure

About The Telemarketing Company

We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history. We have around 180 in our team, with a wide range of nationalities and backgrounds. We are family owned, with a professional but friendly and supportive team environment and we hold Silver “Investors in People” accreditation. We are proud members of the Brighton Real Living Wage campaign.

We represent world-class clients (many of which are household names) and we uphold their standards whilst delivering great results and helping them to grow.

We develop and support our people to be that best that they can, whether they join with lots of skills and experience or not. We offer ISM accredited training, ongoing coaching, development and promotion opportunities, incentives and bonus schemes to take you beyond your basic salary. All staff also receive access to online wellbeing and training platforms.

Our location in the Centre of Brighton, with the seafront on our doorstep is convenient for local transport and a great place to work.

Please check our website and our Indeed and Glassdoor pages to see what our people say about working for The Telemarketing Company.

How to apply:
Please send us your CV by hitting apply now.
If you have any questions, please call 01273 765000 option 0 and ask for The Recruitment Team or contact us by email to