Social Navigator
South Tyneside, Tyne and Wear

A bit about us…

South Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day.

Our agile and flexible working environment means that we can support you to get the right work/life balance so you can get on with your job and deliver great results for our customers.

At South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council. Staff are central to what we do and the services we provide. One of our company’s strategic objectives is to be an “employer of choice, efficient and well-governed” and we aim to have a motivated, well-trained and diverse workforce to help us meet the needs of the business both now and in the future.

If you are passionate and feel you can make a positive and lasting impact in South Tyneside, then please read on…

We’re currently looking for a Social Navigator to join our amazing Welfare Support team on a fixed-term basis to help us deliver exciting new changes across our organisation.

What’s in it for you

We offer a starting salary of £25,925 per annum for a 37 hour week, 25 days of annual leave (raising annually to 29 days) plus Bank Holidays.

We also work flexibly, so you will also benefit from being able to work from both home and the office if you want. We offer flexitime meaning you will also have the opportunity to take a further 12 flexi days per year depending on the requirements and demands of the role.

But that’s not all. We also offer…

- A Local Government Pension Scheme, where we will also contribute 12.6%.
- Fantastic opportunities to support your health and wellbeing, including a range of activities throughout the year, dedicated health advocates, mental health first aiders, Occupational Health Service and a free onsite staff Gym.
- Opportunities for you to have your say on how we develop services, including via Staff Forum and engagement sessions with our Executive Leadership Team.
- Access to affordable leasing options for cars and electronics.
- Reduced cost public transport tickets for travel across Tyne and Wear.
- Modern Offices, all the equipment you’ll need to do your job and a great bunch of colleagues.

And, if that wasn’t enough…

- Our comprehensive induction will ensure we get you on board quickly, you fully understand how the organisation works, you are introduced to your key contacts and have all the support you need to ensure you are successful in your new role.

A bit about what you will get up to…

The Welfare Support Team is a place where residents of South Tyneside receive excellent services for welfare benefits and debt. We also deliver a number of Funds on behalf of the Council assisting residents in times of financial crisis.

To complement the services we currently deliver, we are looking to appoint a Social Navigator as part of an exciting new project. There are many specialist advice services in the Borough but there are also many barriers preventing our residents from accessing specialist services around benefits, debt, employment, social isolation and digital - the role of Social Navigators is to help residents of the Borough access the services they need to resolve their wellbeing issues.

If you think this all sounds good, then here is what we need from you…

As a Social Navigator, you should be able to work with clients on a one-on-one basis empowering our residents to determine and overcome the barriers preventing them from receiving the help they need. You will need to be capable of working closely and liaising with other agencies, researching and gathering information so that residents can achieve the best outcomes. You will be able to demonstrate experience of providing support and enabling services to residents and keeping comprehensive records. You should be comfortable delivering your service face to face as well as over the telephone and via email.

If you are looking for an exciting challenge and want to help people to access the specialist services they need, then this role is for you.

This position is based at South Shields Town Hall, however, there is currently a requirement for hybrid working. You must be flexible and prepared to travel to various locations to speak to customers where required so access to a car or other means of mobility is essential.

If you would like to know anything more about the role, we will be pleased to answer any of your questions. Please contact the Welfare Support Management Team - contact details will be provided upon application.

This post requires an Enhanced Disclosure and Barring Service (DBS) to be carried out of which you will need to apply for if your application for the role is successful.

If you are interested by what you have read and meet our criteria, we would love to hear from you. Please click “Apply Now” to submit your application via our recruitment portal providing a CV and supporting statement outlining how you meet the criteria outlined in the attached Person Specification. Please ensure that you anonymise your CV supporting statement.

Closing date: Friday 9th September.

BT Typetalkers welcome.

Interviews are scheduled to be held week beginning 26th September.

Please do not hesitate to contact us if you have any specific requirements during the application process.

South Tyneside Homes are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.