Student Hwb Officer (Swansea)

Swansea | £23,715 - £27,131 per annum

Employer: University of Wales Trinity Saint David
Sector/Specialism: Secretarial, PA & Administration

Administrative Officer Student Hub

Swansea campus base, but should be able and prepared to work at home, and at other locations as necessary

£23,715 - £27,131 per annum

The University of Wales Trinity Saint David (UWTSD) is an employment-focused university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.
We placed 13th for teaching quality in The Times and The Sunday Times Good University Guide 2022 and 8th in the UK for ‘Social Inclusion’ in this league table this year.
We are now looking for an Administrative Officer to join our Swansea campus on a full time (term time only) basis working 37 hours per week.

The Hwb serves as a first point of call for student queries, and Hwb staff are empowered to resolve a list of common student queries and issues without the need for further referral. The Hwb knits the different elements of the University together, presenting a unified approach to our students. Where referral is required, the Student Hwb makes an active referral and track the resolution of student issues through to completion.

You will maintain and monitor student enquiries to the Hwb. You will work with several partners across the University in order to provide a full and appropriate response to student queries. You will work collaboratively across a range of areas and aspects administered by the Hwb. You will be required to place a strong emphasis on customer service.

To be considered as an Administrative Officer, you will need:
- A good general level of education
- Experience of working in a team
- Ability to be an effective team member in a demanding environment, working towards a common customer-focused goal
- Ability to take a "hands on" approach to and to work, on your own initiative
- Proficiency in working with IT
- Ability to demonstrate effective organisational skills
- Good level of communication, negotiation and mediating skills.
- Ability to apply skill, knowledge and experience to work
It would also be beneficial if you have;
The ability to communicate through the medium of Welsh - oral and written

- Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days
Our employees get access to a great pay and benefits package in recognition of their valued contribution including:
- Good pay and conditions; as an accredited living wage employer, we offer competitive pay
- Pension scheme membership from USS to provide benefits for you and your family
- Family-friendly policies that provide for flexible working, including additional paid maternity and paternity leave
- Career and development opportunities, including support to gain further qualifications
- Support for mental health and wellbeing, including occupational health and counselling support services
- Staff discounts on a range of products and services
- Travel schemes, including the cycle to work scheme
Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 31 August 2022, 11:59pm